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Custom Solutions

Solutions Overview

eBusiness Suite

Custom Solutions

Leveraging the strength of the AppComposer eBusiness Suite and AppComposer, we can rapidly assemble custom solutions. The eBusiness Suite was developed with the customer in mind. Our customers can select additional feature-rich modules to be packaged with the eBusiness Suite. If our customers have additional requests, we can use AppComposer to customize the solution to deliver the product you want.

Feature Modules

The following table lists the feature modules which are included in AppComposer eBusiness Suite or can be added-on and customized.

Module	Description	AppComposer eBusiness Suite
Core web content management	Add, update, and delete content on web site. Publish/unpublish content. Save unpublished content for future use. Flexible permission system allows teams of people to share the content management responsibilities. Automatic email notification of new content to editors. Plus many other features.	Included
Advanced web content management	Advanced site search engine. Statistical analysis on page views. Create and manage calendar events, survey results, and other database-driven features. Plus many other features.
Core eCommerce	Temporary (customer not logged in) shopping carts. Secure transactions with SSL. Credit card authorization (requires merchant account). Integration with FedEx and UPS shipping and handling systems. Automatic email notification of order status changes. Plus many other features.	Included
Advanced eCommerce	Customer account creation and management. Customer address books that hold customer billing and shipping information. Temporary (customer not logged in) and permanent (customer logged in) shopping carts. Search catalog for products and/or manufacturers. Multiple purchasing channels offer the customer the ability to place their orders via phone, fax, or mail. Orders are maintained in one system. System logging of customer views generates reports of popular products and services. Plus many other features.
eCommerce reporting	Real-time online order reports, profit reports, and shipping reports for any specified time period. Statistical reports of product interest based on page views and orders. Analysis of search terms shows what customers are searching for. Customizable reports allows you to get information you want. Plus many other features.
Order Fulfillment & Management	Manage and process orders from eCommerce. Search orders and/or customers with custom search criteria. View order history. Plus many other features.	Included
Core CRM Sales	Access and manage customer account information. Track customer interactions. Search customer database for leads and opportunities. Plus many other features.
Core CRM Marketing	Create and manage eCampaigns. Integrate emailing and eCoupon campaigns with customer preferences to increase the response ratio and associated sales. Plus many other features.
Core CRM Technical Support	Manage customer information. Create and process customer support tickets. Assign support tickets priority and status. Provide communication link between support and product development teams. Plus many other features.
Core eCommerce-CRM Integration	Customer and order information shared between two systems. Eliminates data double-entry. Provides more accurate view of customer. Generate sales opportunities from eCommerce data. Improve sales forecasts using better customer data. Plus many other features.
Advanced eCommerce-CRM Integration	Integration of eCommerce, sales, marketing, and technical support modules enables you to know your customers. Marketing and sales campaigns can be automated with customer-driven data. System integration automates a subset of your day-to-day marketing, sales, order fulfillment, and technical support responsibilities to increase sales and lower costs. Plus many other features.